PRIVACY POLICY

GADGETLOUNGE.CA operates this website and online store, including all related services, features, tools, products, and customer support services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, submit warranty claims, or otherwise interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our services, we may collect the following types of personal information:

Contact Information

Full name
Billing address
Shipping address
Phone number
Email address

Payment Information

Payment method details
Transaction confirmations
Billing information

Payment information is securely processed through third-party payment providers and is not stored directly by GADGETLOUNGE.CA.

Order & Transaction Information

Products viewed or purchased
Cart activity
Returns, exchanges, and warranty requests
Purchase history

Device & Usage Information

IP address
Browser type
Device information
Website interaction data
Cookies and analytics information

Customer Support Information

Emails
Messages
Warranty claim details
Photos or videos submitted for support purposes

How We Collect Information

We collect information:

Directly from you when you place orders or contact us,
Automatically through cookies and website technologies,
From Shopify and payment processors,
From shipping and logistics providers,
From fraud prevention or analytics services.

How We Use Your Information

We may use your information to:

Process and fulfill orders,
Provide customer support
Manage warranty claims
Arrange shipping and delivery
Process returns or exchanges,
Communicate order updates,
Improve website performance and customer experience
prevent fraud and unauthorized transactions
comply with legal obligations
Send promotional or marketing communications (if permitted by law)

Cookies & Analytics

We use cookies and similar technologies to:

Improve website functionality,
Remember customer preferences,
Analyze website traffic,
Personalize shopping experiences,
Support advertising and remarketing campaigns.

You may disable cookies through your browser settings; however, some website features may not function properly.

Warranty Claims & Product Support

If you submit a warranty claim or support request, we may collect:

Photos
videos
Serial numbers
Proof of purchase
Issue descriptions

to evaluate and process your request.

Data Security

We take reasonable security measures to protect your information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and passwords.

Data Retention

We retain personal information only as long as necessary to:

Provide Services,
Fulfill legal obligations,
Resolve disputes,
Enforce agreements,
Maintain business records.

Your Privacy Rights

Depending on applicable laws in your province or country, you may have rights to:

Access your personal information,
Request corrections,
Request deletion of information,
Withdraw marketing consent,
Request information about how your data is used.

To make a privacy-related request, please contact us using the details below.

Children’s Privacy

Our services are not directed toward children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last Updated” date.